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| » Job Details | Go Back |
| Job Title: Junior Help Desk |
| Description |
| Our client has an opening for a Jr. Help Desk person. This is a Junior role requiring 1 to 2 years of current and related help desk experience. This role might also suit a new graduate of a technical college with a focus in IT who has an extraordinary flair working with PC's and who enjoys troubleshooting system issues.
Role Overview:
Assisting in house users with Password/ID administration activities (Windows Active Directory, setting passwords, account creations, group share creations etc)
Working in a Help Desk environment mostly responding to requests via email on a Global level via an in house trouble ticket system
Lotus Notes Password resets and User ID administration activities
Skills Required:
- Education: College Graduate with a focus on Information Technology
- MCP OR MCSE certification would be considered an asset
- Excellent English communications skills (oral and written) with effective presentation and documentations skills
- Professional and courteous with a passion and enthusiasm for a career in IT
- Working knowledge of Windows 2000/2003 server, Unix, AIX, TCP/IP, Lotus Notes (Password resets and User ID administration)
- Experience working within large Enterprise environments
- Good H/W, S/W troubleshooting experience.
- Excellent customer service skills are required - able to clearly articulate and troubleshoot over the phone or via email directly with end users in a courtous and professional manner
- Strong willingness and desire to learn! Able to take direction and follow through tasks to completion.
- Outgoing, personable, strong work ethic, reliable, takes initiative
- Keeps abreast of technology - looks for ways to improve on and enhance current skills
- Be willing to undergo a Police criminal security check as part of the process for this role.
- Have verifiable past employment references and or educational references.
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| Details |
| Job Ref: |
#1192 |
| Hours: |
Full Time |
| Location: |
Toronto, Ontario, Canada |
| Working Term: |
Full Time |
| Salary: |
TBD |
| Application Deadline: |
09/15/08 |
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