Job Details:

The On Site Technician - Hardware Services, reports to the Manager – Client Services with the responsibility of fulfilling work order requests. The position is responsible for problem determination, resolution, and follow-up where this client is concerned. In addition, the On Site Technician is expected to be able to act (in a technical and customer service-related capacity) in both Deskside - Break/Fix and IMAC (Install/Move/Add/Change) environments for our client. The customer will arrange the appropriate cross-training in these capacities. The On Site Technician will also be expected to perform other duties as assigned by the Manager – Client Services. While technical skills are important to the On Site Technician role, a customer service focus is an essential part of this position.

Skills Required:

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

Have 3 – 5 years of desk side support experience

Have 3 – 5 years of break-fix experience

Have strong internetworking and troubleshooting skills

Have A+, Network +, an MCP or MCSE certifications

May also have IBM Desktop/ Laptop Hardware Certifications / experience HP laserJet Printers Hardware Certifications / experience Microsoft OS/Software support knowledge / Certifications)

Must be a self-starter and have the ability to manage multiple tasks

Can act in a Team Lead capacity

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

Pre Requisites:

• Network + certification; A+ certification;

• Major asset to have MCSA certification; IBM and Lenovo hardware-related certification; Hewlett Packard (HP) printer/scanner certification; Lexmark printer/scanner certification.

• Comfortable disassembling and reassembling desktops, laptops, and printers, scanners and other Information Technology-related equipment to be repaired.

• Comfortable using screwdrivers, pliers, and other hand-held tools used in the repair of IT-related equipment.

• Customer service focus - Incumbents must be technically oriented while maintaining the ability to positively interact with clients not as technically proficient as themselves.

• Valid driver's license, motor vehicle and insurance

Contact Information:

Lisa Durante

PeopleToGo at www.peopletogo.com

Phone: 905-940-9292 ext 2306 or toll free 1-800-283-5042 ext 2306

Fax: 905-513-9995

Email: lisad@peopletogo.com (please forward all resumes in a word document)

We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.